Hotel Doorman

Responsibility

Under the direction of the Rooms Manager, our Hotel Doorman deals with guest arrivals, guest luggage, storage of luggage and equipment, safely park all guest cars, provide an efficient and friendly service to our guests, guest departures and be a key part of our general security and safety.

Key Skills

Customer service: engaging with guests is a key part of this role and people-skills are an important attribute.

Sales: cross-promote the various aspects of the hotel offering leading to further guest purchases.

Stamina: the role is physical and requires good stamina to perform to the best of your ability.

Communication: good verbal communication skills, not only for guests but also working in tandem with our Rooms team, F&B team and the wider HH team.

Key Tasks

  • Greet and welcome guests and visitors to Haddington House

  • Greet visitors and guests on departure, wishing them a pleasant journey

  • Relieve guests of their luggage on arrival, store and log it if the guest arrives early

  • Handle all guest requests, queries, comments and complaints in a courteous and prompt manner, taking the necessary action and ensuring follow-through where required

  • Open car/taxi doors arriving at the hotel and give help to guests in need and guests carrying heavy loads

  • Remove all items of luggage from the vehicle of the guest and bring into the hotel

  • Escort guest into the lobby and to the front desk

  • Call taxis for guests and visitors, to open doors as appropriate and to give directions as required

  • Park guest cars in the hotel car park

  • Greet and welcome guests with the appropriate greeting of the day and direct them personally into the hotel

  • Ensure guest satisfaction by attending to their requests and inquiries courteously and efficiently

  • Set an example for other team members on commitment, work ethic and positive attitude

Job Requirements

  • Located in Haddington House, Dún Laoghaire

  • Scheduled week is Thurs-Sun 12pm to 10pm

  • Six month probation period

  • Uniform will be provided

Benefits

  1. Above market rate pay and excellent tips

  2. Hotel culture around work/life balance, this is key to sustainable employment

  3. Complimentary staff food on each shift

  4. Training provided, based on skill set levels

  5. Participation in company-wide wellness programmes

  6. Staff discount on food in Oliveto

  7. Quality leadership team, giving clear direction and encouraging progression

  8. Location by the sea, enabling staff to swim, cycle, run before or after work

Contact

Email careers@haddingtonhouse.ie with an up-to-date CV and short cover note.