Hotel Doorman
Responsibility
Under the direction of the Rooms Manager, our Hotel Doorman deals with guest arrivals, guest luggage, storage of luggage and equipment, safely park all guest cars, provide an efficient and friendly service to our guests, guest departures and be a key part of our general security and safety.
Key Skills
Customer service: engaging with guests is a key part of this role and people-skills are an important attribute.
Sales: cross-promote the various aspects of the hotel offering leading to further guest purchases.
Stamina: the role is physical and requires good stamina to perform to the best of your ability.
Communication: good verbal communication skills, not only for guests but also working in tandem with our Rooms team, F&B team and the wider HH team.
Key Tasks
Greet and welcome guests and visitors to Haddington House
Greet visitors and guests on departure, wishing them a pleasant journey
Relieve guests of their luggage on arrival, store and log it if the guest arrives early
Handle all guest requests, queries, comments and complaints in a courteous and prompt manner, taking the necessary action and ensuring follow-through where required
Open car/taxi doors arriving at the hotel and give help to guests in need and guests carrying heavy loads
Remove all items of luggage from the vehicle of the guest and bring into the hotel
Escort guest into the lobby and to the front desk
Call taxis for guests and visitors, to open doors as appropriate and to give directions as required
Park guest cars in the hotel car park
Greet and welcome guests with the appropriate greeting of the day and direct them personally into the hotel
Ensure guest satisfaction by attending to their requests and inquiries courteously and efficiently
Set an example for other team members on commitment, work ethic and positive attitude
Job Requirements
Located in Haddington House, Dún Laoghaire
Scheduled week is Thurs-Sun 12pm to 10pm
Six month probation period
Uniform will be provided
Benefits
Above market rate pay and excellent tips
Hotel culture around work/life balance, this is key to sustainable employment
Complimentary staff food on each shift
Training provided, based on skill set levels
Participation in company-wide wellness programmes
Staff discount on food in Oliveto
Quality leadership team, giving clear direction and encouraging progression
Location by the sea, enabling staff to swim, cycle, run before or after work
Contact
Email careers@haddingtonhouse.ie with an up-to-date CV and short cover note.