F&B Manager

Responsibility

To provide leadership and management skills across the Front of House (FoH) teams, under the guidance of the F&B Director. To assume ‘shared’ responsibility for the YoY growth and financial success of Oliveto, Parlour, Garden & Breakfast. To deliver a five star guest experience, each and every time. The role is broad in scope and covers day-to-day F&B duties, supplier relationships, administration, project work, staff training and ensuring standards and SOPs are adhered to at all times.

Key Tasks

To ensure all F&B departments surpass weekly sales targets and remain in line with set labour and GP targets
The F&B Manager is in charge of business units turning over €3m, and it has to be managed professionally (manage sales, manage guests, manage staff, manage suppliers, manage spaces and manage financials)
To assume front line responsibility for the FoH service teams (floor and bar) and all aspects of the front of house operations
To assume responsibility for cash sheet management, timepoint management and roster oversight
To build up a personal relationship with guests and secure repeat business
To enhance the reputation of HH through the delivery of an incredible FoH service, which is both professional and warm
To train, motivate and retain the best service team – ongoing coaching, encouragement and support is vital for staff retention
To forge a very strong working relationship with the kitchen team, which is essential to the successful operation of the FoH service
To manage, control and shape guest bookings in line with agreed SOPs, balancing the need to drive revenues and create atmosphere, with a smooth execution from our kitchens
To stay on top (and close to guest feedback) with a process to ensure guest issues are dealt with swiftly (across all platforms)
To ensure a friendly response by your team to incoming phone bookings and deal with all online bookings in a timely manner, sticking to comms protocols at all times
To ensure all FoH spaces are kept spotless and staff are always in motion (never idle)
To ensure all staff wear the uniform correctly and in line with company standards, as set out in the Staff Handbook
To undertake shared responsibility for ordering, checking goods in, covering rosters and general audit work
To work on project specific tasks, when allocated
To assist our marketing team drive social media posts and stories, in line with brand guidelines.

Job Requirements

Located in Haddington House, Dún Laoghaire
Six month probation period
Managerial dress style in line with brand direction

Benefits

Fixed salary of €45k per annum
€5k annual bonus linked to clear KPIs (paid quarterly in arrears)
4 days on/3 days off (four 11 hour shifts)
Tips are additional and run by the staff
Hotel culture around work/life balance, this is key to sustainable employment
Complimentary staff food on each shift
Training provided based on skill set levels
Staff discount on food in Oliveto
Quality leadership team giving clear direction and encouraging progression
Location by the sea, enabling staff to swim, cycle, run before or after work

Contact

Email careers@haddingtonhouse.ie with an up-to-date CV and short cover note.