Duty Manager

Responsibility

The Duty Manager (‘DM’) is responsible for the operation of Haddington House across all departments with specific, direct oversight for: the rooms team (two days per week); the F&B team (two days per week).

Core Skillset

  • Third level hospitality degree, preferably from Shannon College of Hotel Management or TUD

  • Proven track record in F&B, up to Managerial level, and rounded general hotel departmental experience

  • Excellent communication and interpersonal skills and effective leadership qualities

  • Ability to remain calm and in control during busy periods

  • Maintain a professional image at all times through appearance and demeanour

  • Proficient in the use of all Microsoft applications

  • Adaptable to manage multitude scenarios across all departments

High Level Tasks

  • Responsible for the management and continued progression of the front desk team, housekeeping team and maintenance team, two days per week

  • Responsible for the management and leadership of the F&B services, across our Oliveto restaurant, Parlour rooms and Garden, two days per week

  • Ensure complete adherence to HH procedures and policies and ensure all staff comply with same

  • Work closely with the rooms team and F&B team to ensure strong communication throughout each day

  • To support the front desk team with guest arrivals and guest check-outs

  • To liaise with the housekeeping team regarding rooming requirements for the day/special guest requests/late check-out etc.

  • Oversee the room allocation accordingly, working closely with the front desk team

  • Liaise with Assistant GM in relation to any issues that may arise within the overall rooms team

  • To lead service, hands-on approach, across our F&B offerings, particularly on days when our F&B Director and/or F&B Manager are off duty

  • To support service, at key pinch points, when the F&B Director or F&B Manager are present but need ‘short bursts’ of assistance

  • Liaise with the F&B Director in relation to any issues that may arise within the F&B team

  • To work closely with maintenance and housekeeping to ensure all rooms and public spaces are maintained to the highest of standards

  • To ensure hotel spaces are maintained in their best visual condition and safety checks are undertaken ref: fire/blockages

  • To act as the bridge between all departments, especially when the Assistant GM is off site

  • To engage with the wider HH teams in finding opportunities to ‘surprise and delight’ our guests whenever possible

  • To anticipate guests needs and ensure that service is provided to surpass their expectations

Job Requirements

  • Located in Haddington House in Dún Laoghaire

  • Scheduled week is Mon-Sun

  • Roster is four days on / three days off

  • Working shift is 11am to 10pm (4 x 11 hour shifts, ie. 44 hours per week)

  • Six month probation period

  • Managerial dress style in line with brand direction (uniform tailored and provided)

Benefits

  1. Above market rate basic salary

  2. Tips from shifts when leading the F&B service

  3. Hotel culture around work/life balance—this is key to sustainable employment

  4. Complimentary staff food on each shift

  5. Training provided based on skillset levels and personal development goals

  6. Participation in company-wide wellness program

  7. Staff family discount on food in Oliveto

  8. Quality leadership team giving clear direction and encouraging progression

  9. Location by the sea enabling staff to swim, cycle, run and utilise hotel facilities to change in to uniform

Contact

Email careers@haddingtonhouse.ie with an up-to-date CV and short cover note.