Our Night Manager is responsible for the overall management of hotel operations during overnight hours, ensuring the highest standards of guest service, safety, and operational efficiency. Acting as the senior manager on duty, the Night Manager represents the hotel leadership overnight and is entrusted with decision-making authority to ensure seamless operations and exceptional guest experiences at all times.
Responsibility
Hotel Operations
- Oversee all hotel operations during the night shift, ensuring continuity of service
- Act as the primary management contact for guests and staff overnight
- Ensure smooth room allocations, late arrivals, early departures, and VIP handling
Guest Experience & Service Excellence
- Deliver a personalised and discreet luxury guest experience at all times
- Proactively handle guest concerns, complaints, and special requests with professionalism and authority
- Ensure all overnight guest interactions reflect brand values and service standards
- Monitor arrivals, departures, and in-house guests to anticipate and address guest needs
Leadership & Team Management
- Supervise and support overnight teams across Front Office, Concierge, Security, and Housekeeping
- Provide guidance and leadership in emergency or high-pressure situations
- Complete shift handovers with clear communication to day management teams
Night Audit & Financial Control
- Oversee the night audit process, ensuring accuracy of financial transactions and reporting
- Review daily revenue reports, discrepancies, and operational summaries
- Ensure compliance with cash handling, billing, and audit procedure
Safety, Security & Compliance
- Ensure guest, staff, and property safety throughout the night
- Act as the hotel’s primary decision-maker during emergencies or incidents
- Conduct security walks and ensure compliance with fire, health, and safety regulations
- Complete incident reports and ensure appropriate follow-up
Administration & Reporting
- Process invoices, supplier reconciliation and compile weekly guest review report
- Document guest feedback, incidents, maintenance issues, and operational concerns
- Support continuous improvement initiatives and uphold brand standards
Skills & Competencies
- Exceptional communication and interpersonal skills
- Strong leadership presence with the ability to make sound decisions independently
- Calm, confident, and solutions-focused under pressure
- Excellent organisational and problem-solving abilities
- High level of discretion and professionalism
Experience & Qualifications
- Previous experience in Front Office or hotel operations, ideally within a luxury or 5-star environment
- Prior supervisory or management experience preferred
- Strong knowledge of hotel systems, night audit procedures, and operational workflows
- Flexibility to work overnight shifts, weekends, and public holidays
- Relevant hospitality qualification is advantageous
Key Performance Indicators (KPIs)
- Guest satisfaction and overnight service scores
- Accuracy of night audit and financial reporting
- Incident management and safety compliance
- Quality of overnight handovers and operational readiness
- Staff engagement and performance during overnight shifts
Job Requirements
Located in Haddington House Hotel, Dún Laoghaire
Scheduled week is Mon-Sun but roster format is designed to allow for three days off in a row (unless operational issues dictate a change).
The role is four nights on, three nights off
Six month probation period
Company uniform to be agreed in advance and in line with brand direction
Benefits
- Above market rate pay
- Participation in rooms tips pool
- Hotel culture around work/life balance, this is key to sustainable employment
- Complimentary staff food on each shift
- Training provided, based on skill set levels
- Staff discount on food in Oliveto
- Quality leadership team, giving clear direction and encouraging progression
- Location by the sea, enabling staff to swim, cycle, run before or after work