Introducing the newest member of our team, Maria Redmond.
SC: As Duty Manager of the Hotel, what is the most important aspect of your job?
MR: The guest journey! My day revolves around making our guests feel at home from the moment they reach our steps. Life is hectic, people come here to relax so it’s important that each guest is greeted with a warm welcome and ensure their stay is flawless …. Sounds quite nice, doesn’t it?
SC: Sounds really nice!
MR: Now, there’s a lot that goes into ensuring every guest receives the same service… as a small team, we communicate constantly! Our staff are encouraged to be themselves and not be stuffy, that way it feels natural and guests really appreciate that. We have a lot of fun, guests and staff alike. Laugher can be heard around the hotel constantly. It’s a really positive place to be and I love that.
SC: What’s a typical day for you like?
MR: There is no script to my day. I could be hosting an important business meeting at 8am, helping a bride into her dress by 10, changing a bed at 1pm and then checking in guests mid-afternoon. Its nonstop and I wouldn’t have it any other way.
SC: So I take it, you’re a good multi-tasker… Where did you learn to be so efficient?
MR: I have always had a good work ethic, I started working in an antique furniture store in my teens. After school, I studied Event Management and then later HR and Business Development. I’ve been very lucky to work for some very well known companies and most recently, I was a department manager in The 5-star Shelbourne Hotel, Dublin.
SC: What is the most valuable lesson you’ve taken from your experience?
MR: Management isn’t about telling people what to do, it’s empowering them to anticipate what could come and how to act confidently.
SC: You’re always smiling, what’s the secret?
MR: I spend five days a week in a beautifully refurbished Victorian house, that happens to be a hotel overlooking Dublin Bay, meeting new people daily and making them smile… I’m genuinely this delighted to be here!